12.2.4. Accessible documentation

Documentation provided by support services shall be made available in at least one of the following electronic formats:

a) a Web format that conforms to clause 9, or

b) a non-web format that conforms to clause 10.

Notes

1. This does not preclude the possibility of also providing the documentation in other formats (electronic or printed) that are not accessible.
2. It also does not preclude the possibility of providing alternate formats that meet the needs of some specific type of users (e.g. Braille documents for blind people or easy-to-read information for persons with cognitive impairments).
3. A user agent that supports automatic media conversion would be beneficial to enhancing accessibility.

Testing methods