12. Documentation and support services
There is currently no content classified with this term.
12.1.1. Accessibility and compatibility features
Product documentation provided with the ICT whether provided separately or integrated within the ICT shall list and explain how to use the accessibility and compatibility features of the ICT.
12.1.2. Accessible documentation
Product documentation provided with the ICT shall be made available in at least one of the following electronic formats:
a) a Web format that conforms to clause 9, or
b) a non-web format that conforms to clause 10.
12.2.1. General (informative)
ICT support services include, but are not limited to: help desks, call centres, technical support, and training services.
12.2.2. Information on accessibility and compatibility features
ICT support services shall provide information on the accessibility and compatibility features that are included in the product documentation.
12.2.3. Effective communication
ICT support services shall accommodate the communication needs of individuals with disabilities either directly or through a referral point.
12.2.4. Accessible documentation
Documentation provided by support services shall be made available in at least one of the following electronic formats:
a) a Web format that conforms to clause 9, or
b) a non-web format that conforms to clause 10.